Description

The overall customer service experience has been less than favorable for many in recent years, whether with external customers, internal colleagues, or cross-departmental partners. This has posed ongoing challenges for HR professionals as well as managers. Join us as Deborah Hanmer, Founder & CEO of Breakthrough Leadership Consulting, shares practical, skills-based strategies for how HR and managers can partner to ensure employees are equipped to respond effectively under pressure by reinforcing core skills such as listening, clarity, and professionalism. This session will also explore how HR and managers can embed these service fundamentals into hiring, training, and everyday culture to build consistent, sustainable customer experiences.

This complimentary meeting is open to Greater Rochester Chamber of Commerce members only.